Have questions?

After you have placed your order, you will receive a confirmation e-mail from us to confirm that your order has been received. (If you do not see it in your inbox, please check your junk folder)

Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Once the order has been processed, a shipping confirmation email will be sent to you with the tracking number. You may track the delivery status of your order via the tracking number that was sent.

Please note that once the tracking number has been distributed Grey Tones is not responsible for lost or stolen packages.

Unfortunately, we are unable to redirect orders once your order is processed and has been shipped out. Please reach out to us via our contact form if you haven't received a tracking number so we can verify if we can alter your shipping details.

We accept Visa, Mastercard, AMEX, Discover, PayPal, Apple Pay, Google Pay, Meta Pay, and Shop Pay. If we add any payment options, you will be able to see them in the footer of our website by scrolling to the bottom of any page.

We apologize if you had received a defective item from us. Please do not try to fix the item (this will void the return) and email info@shopgreytones.com with a picture of the product and we will assist you as soon as possible.  info@shopgreytones.com

We are based out of Arizona. However, our boutique is fully digital at this time!

All orders are carefully packed & processed Monday-Friday and orders are delivered within 3-4 business days excluding holidays.

Once the order is shipped, you will receive a confirmation email with tracking information.

Unfortunately, we are unable to cancel an order once it has been placed. It is advisable to check your order before placing it.

Please check our Returns Policy for information on returning an order once it is delivered.

Grey Tones does not offer product swaps as our inventory levels are limited and have the chance to be out of stock.

The best option is to return the item for a full refund minus original shipping costs or opt for a store credit. Upon receiving your refund, you can place a new order.